These terms govern the use of Bellioo by people who search for and book appointments. If you have a business and use Bellioo to run it, the Business terms also apply.
1. Who we are
Bellioo is a platform for finding and booking beauty and wellness services: hair salons, barbershops, beauty centres, nails, spas, physiotherapy, dental clinics, tattoo studios and the like. It is operated by Peacock Digital LLC ("Bellioo", "we"), a company formed in the State of Florida, United States, with its registered address at 1032 E Brandon Blvd, #7001, Brandon, FL 33511, United States, and tax identification number (EIN) 37-2167612. Contact: info@bellioo.com. More details in the Legal notice.
The Bellioo and Bellioo Business apps are distributed on the App Store and Google Play from the developer account of Proppi Services LLC, which publishes them on behalf of Peacock Digital LLC. Your contract is with Peacock Digital LLC.
These terms apply to the bellioo.com website, the Bellioo app, the booking pages of businesses published with Bellioo and any other channel through which you book via Bellioo. By creating an account, signing in or booking you accept these terms. If you do not agree, do not use Bellioo. The Privacy policy explains what we do with your data.
2. What Bellioo does and does not do
Bellioo connects clients with independent businesses and gives them tools to manage their calendar. The service you book is provided by the business, not by Bellioo. The contract for the service, its price, quality, cancellation and payment are governed by the business's conditions, and it is the business that serves you and charges you at its premises. Bellioo does not charge clients for booking and does not process payments for services.
The information about each business, including prices, durations, photos, opening hours, services and professionals, is published by the business itself. We make reasonable checks, but we cannot guarantee that it is accurate at all times. If you spot a mistake, tell us.
3. Who can use Bellioo
You must be at least 14 years old to create an account or book. If you are under 14, your parent or guardian must make the booking with their own account. Bellioo is for personal use: you may not use it to resell appointments or to book on behalf of other people without their permission.
4. Your account and guest bookings
You can search and view businesses without an account. To confirm a booking, see your appointments or collect stamps you need to identify yourself with your email, to which we send a one-time code, or with Google or Apple. There are no passwords: whoever controls your email controls your account, so protect it and let us know if you think someone is accessing it without permission. The details you give us must be true: if the email or phone number is false, we will not be able to tell you about a change to your appointment.
Businesses may offer guest bookings, without an account. In that case we send you a private link to manage that booking. Do not share it.
If a business adds you as a client or creates an appointment for you, you will receive the communications for that appointment. You can claim that record as your own account by verifying the email.
You may only have one account, and it must be yours. You can delete it at any time from Profile or from bellioo.com/en/eliminar-cuenta. There is no minimum term and no penalty.
5. Bookings
How they work. You choose a business, a service, a professional or "anyone", a day and a time among the slots the business publishes as available. Depending on how the business has set things up, the booking is confirmed instantly or stays pending until the business accepts it. We notify you by email and, if you turn it on, by WhatsApp. Booking is free: Bellioo charges you no commission.
Commitment. Booking means committing to attend. If you cannot, cancel or change the appointment as soon as possible from Bellioo, if the business allows it, or by contacting the business.
Business policies. Each business sets its own cancellation, lateness and no-show policy and may display it on its page before you confirm. Some businesses do not accept online cancellations; in that case you must contact them directly. Any charge for a late cancellation or a no-show is the business's, is governed by its policy and is handled with it.
Right of withdrawal. Article 103(l) of Spanish Royal Legislative Decree 1/2007 excludes withdrawal for personal care and leisure services contracted for a specific date or period. A booked appointment is not subject to the 14-day withdrawal period: what applies is the business's cancellation policy.
Changes by the business. The business may reschedule, refuse or cancel an appointment, for example because a professional is off sick. We will let you know as soon as we know. Bellioo is not liable for the consequences of those changes.
Waiting list. If you join a waiting list and a slot frees up, we will let you know. The slot is not booked until you confirm it.
Blocks. A business may decide not to accept further bookings from a client, for example after several no-shows. That is the business's decision, not ours. You will still be able to see its page and contact it directly.
6. Rules of use
You may not use Bellioo to book appointments you do not intend to keep, create fake or bulk bookings, impersonate someone else, harass or threaten professionals or other users, post illegal content, extract data from the platform by automated means, interfere with its operation or circumvent blocks or security measures. If you do, we may suspend or close your account, and the affected business may block you.
7. Reviews and content you post
Real appointments only. You can only review a business where you have had an appointment completed through Bellioo. Every review is tied to a real booking, which is why we can say reviews come from verified clients. We do not check the content of each review before publishing it.
Rules. A review must be based on your real experience, be respectful and not include third parties' personal data, insults, threats, discriminatory content, advertising or links. You may not post reviews in exchange for money or perks, nor about businesses you work for or compete with.
What the business can do. The business can reply publicly to your review and can notify us of one it believes breaks these rules. We do not remove reviews for being negative or at a business's request: the decision to remove a review is Bellioo's, based on objective criteria. You can delete your own review whenever you like.
Licence. You keep your rights over what you post. You grant us a free, worldwide, non-exclusive licence to display, reproduce and technically adapt it on Bellioo, in the apps and on the business's website published with Bellioo, for as long as the content is published. If you delete your account, the text of your reviews is deleted and the rating is kept anonymously.
Moderation. We may remove content that breaks these rules or the law, and suspend repeat offenders. If we remove something of yours we will tell you, with the reason, unless the law prevents us, and you can ask us to review the decision by writing to legal@bellioo.com within the following 30 days.
8. Reporting illegal or infringing content
Any person or entity, with or without an account, can notify us of content on Bellioo that they consider illegal, defamatory, contrary to these rules or infringing their rights, including copyright and trade marks, in accordance with article 16 of Regulation (EU) 2022/2065 (the Digital Services Act). Write to legal@bellioo.com or use Help in the app, stating:
- the link or exact location of the content;
- why you consider it illegal or infringing;
- your name and a contact email;
- a statement that, in good faith, the information you give us is accurate and complete.
We will send you an acknowledgement with a reference, review the notice diligently, act where appropriate and tell you the decision and its reasons. Whoever posted the removed content will also receive an explanation and may ask for a review. Manifestly unfounded or repeated notices may be ignored and, where appropriate, lead to the suspension of the account.
For copyright claims under United States law (DMCA), our designated agent is Peacock Digital LLC, 1032 E Brandon Blvd, #7001, Brandon, FL 33511, United States, legal@bellioo.com. Notices must include the elements required by section 512(c)(3) of the DMCA. We promptly remove material identified in a valid notice and close the accounts of repeat infringers.
9. Loyalty cards, promotions and invitations
Stamp cards, discounts, free services and promotions are issued and honoured by each business, under its conditions. Bellioo only displays them and keeps count of the stamps. A business may change or withdraw its programme; if you have accumulated stamps, claim them from the business.
If Bellioo runs invitation or recommendation programmes with rewards, they will have their own conditions, shown when you take part. We may refuse or withdraw rewards obtained with duplicate accounts, false details or any form of fraud.
10. BellIA, the artificial intelligence assistant
When it is available in your app, BellIA is an artificial intelligence system, not a person. It can make mistakes: do not treat its answers as professional advice, and check anything that matters. No action that changes your data or your appointments is carried out without your confirmation.
11. Communications
We send you by email and, if you turn it on, by WhatsApp the messages needed for your bookings: access codes, confirmations, reminders, changes and cancellations. You can turn off WhatsApp reminders from your profile. You will only receive marketing communications from Bellioo or from the businesses you book with if you have given your consent for that channel, and you can withdraw it at any time from the message itself or from your profile.
12. Intellectual property
Bellioo, its name, logo, software, design and own content belong to Peacock Digital LLC or its licensors. We grant you a personal, limited, revocable and non-transferable licence to use the website and the app in accordance with these terms. You may not copy, modify, decompile, resell or exploit Bellioo, or use our trade marks without written permission. Each business's content belongs to that business.
13. Availability and changes to the service
We work to keep Bellioo available at all times, but there may be interruptions due to maintenance, failures or causes beyond our control. We may add, change or withdraw features, and close the service with reasonable notice. Bellioo is free for clients and we do not guarantee any specific level of availability.
14. Liability
Bellioo is an intermediary. To the fullest extent permitted by applicable law, we are not liable for the provision of services by businesses, their quality, safety, punctuality or outcome, for damage arising from an appointment, for the accuracy of the information businesses publish, for the cancellation policies or charges they apply, or for the conduct of other users. Nor are we liable for failures of third-party services such as your email provider, WhatsApp, Google or Apple.
Our liability to you, where it exists, is limited to direct and foreseeable damage caused by our breach. Nothing in these terms excludes or limits our liability for wilful misconduct, gross negligence or personal injury, or any right that consumer law grants you as a matter of mandatory law.
15. Suspension and closure
We may suspend or close your account if you breach these terms, if the law requires it or if we detect fraud or a risk to other users, notifying you unless it is urgent or the law prevents it. You can close your account at any time. When you do, your future bookings are cancelled and the account deletion page explains which data is deleted and which is kept.
16. Changes to these terms
If we change these terms in a material way we will tell you by email or in the app at least 15 days in advance and ask you to accept the new version before continuing to use Bellioo. If you do not agree, you can stop using Bellioo and delete your account. Each version carries its number and publication date, and we keep the previous ones: you can ask us for them.
17. Applicable law and complaints
If you live in Spain, these terms are governed by Spanish law and any dispute will be resolved by the courts of your domicile. If you live in another European Union country, you keep the protection of your country's mandatory rules and can go to its courts. In anything not provided for, Spanish law applies.
Before making a claim, write to legal@bellioo.com: we answer every complaint with a reasoned reply. As a consumer you can also go to the consumer offices of your region. Bellioo is not a member of any consumer arbitration scheme; participation in an arbitration will be decided case by case.
18. Other
These terms and the Privacy policy are the entire agreement between you and Bellioo regarding the use of the platform. If any clause is declared void, the rest remains in force. Not enforcing a right does not mean we waive it. We may assign this agreement to a group company or to a successor that continues the service, notifying you. They are available in Spanish and English; in case of discrepancy the Spanish version prevails for users resident in Spain.